Frequently Asked Questions

Everything you need to know about Pokonut's natural beauty care.

Are Pokonut products safe for sensitive skin?

Yes, our products are formulated with natural, toxin-free ingredients and are dermatologically tested to be safe for all skin types, including sensitive skin.

How long does shipping take?

We typically process orders within 24-48 hours. Depending on your location, delivery usually takes between 3 to 5 business days.

Do you offer a return policy?

We offer a 7-day return policy for unused and unopened products if they are received in a damaged condition or if the wrong item was delivered.

Are your products cruelty-free and vegan?

Absolutely. Pokonut is committed to ethical beauty; all our products are 100% cruelty-free and contain no animal-derived ingredients.

How can I track my order?

Once your order is shipped, you will receive an email and SMS with a tracking link to monitor your package's journey in real-time.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for most pin codes.