Returns & Exchanges

At Pokonut, we want you to be completely satisfied with your natural beauty journey. If a product isn't the right fit for your skin, we offer a hassle-free 30-day return policy on all our herbal and ayurvedic products.

1

Initiate Your Request

Contact our customer support team via email or our portal within 30 days of delivery to start your return or exchange process.

2

Prepare the Package

Ensure the item is in its original packaging and include all promotional materials or gifts that were part of the initial shipment.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Quality Check & Refund

Once our team inspects the returned item, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing